Job Description:

Our client is expanding their team and is seeking an automotive service advisor. This position is onsite in the Enterprise area of Las Vegas, NV, and is a full-time, temp-to-perm opportunity. Upon successful performance during the standard employment probationary period, the individual will transition to a permanent employee with the client.

Responsibilities:

• Customer liaison: Greet customers, address their concerns, and identify the necessary services; gather customer and vehicle information.
• Prepare repair orders: Generate repair orders, provide time, cost, and labor estimates, and secure customer approval for any additional work.
• Communicate & coordinate: Explain inspection results, recommend corrective procedures, schedule service appointments, confirm promised times, and keep customers informed about progress throughout the day.
• Advise & upsell: Inform customers about maintenance requirements and the importance of adhering to manufacturer specifications; manage customer complaints and ensure high satisfaction levels.
• Administrative tasks: Oversee service department forms, menus, and pricing guides; assist in executing marketing initiatives.

Qualifications:

• Excellent communication and customer service abilities; capable of simplifying technical problems for customers.
• Fundamental knowledge of automotive principles and the skill to create precise cost estimates and timelines.
• Familiarity with shop management software (including scheduling, repair orders, and CRM). Experience with Tekmetric or Mitchell 1 is a plus.
• Strong math and writing skills for generating invoices and clarifying charges.
• High school diploma or associate degree; 3–5 years of relevant experience is preferred.
• Must be an ASE Certified professional.

Employment Details:

• Schedule: Monday to Friday
• Hours: 8 AM to 5 PM
• Job Type: Temporary to permanent, full-time